I am unable to even get into my account. If this problem is not fixed or resolved soon; I not use these services again and will have a lot to mention regarding this site.

Today I had a number of questions about my cell phone account.
The lady I was talking to in customer service was rude, sarcastic
and hung up on me. The comment she said ( you bought one of those fancy dancy Iphones so you have to pay for it.)
I don't have an Iphone, I have a Blackberry. same thing she said. CLICK.
This is not customer service, it is MTS service.

MTS thinks that they do not have to be accountable to customers. I have been with MTS for probably 40 years now. Recently I got behind in my bill. Though I am late with payment on occasion, my phone bill has never gone to collections. MTS cut my cell phone off for the weekend. No possibility of contacting them.There was a snow store that weekend and I just got out of surgery for cancer. . .nice. Once contract is done I will not use them again. So much for loyalty to customers.

The service is so bad I cna;t even maintain a connection.

Customer service (techncial support) doesn't care and just tells me to call someone else at MTS.

Then I wait on hold for 2 hours and tell me how important my call is.

Then they do nothing to fix the techncial problem other than to tell me they have too much "congestion" and are working to fix it - for two years now.

Looking for other options. Good thing I sold the MTS stock when iot peaked, it is relatively worthless now anyway.

I have a wireless phone with mts, and I was behind on my payments I admit but, I am 18.. Full time school .. Part time job. I allowed my phone to be disconnected for a while so I can save up to pay for it. I call and see if I can arrange payments, and the people were so rude. FOR A COMPANY WHO " VALUES THEIR CUSTOMERS" they sure are NO HELP AT ALL fucking stupid fucks. I HATE MTS WITH A PASSION! DEFINITELY GOING TO TELL EVERYONE NOT TO SIGN A CONTRACT W/ them! And They have shitty cable.

I was disconnected by MTS today because I didn't want to fax over a copy of my Manitoba Health number. I feel this is personal information that has nothing to do with a cellular service. I was told my number was compromised (never provided one when I signed my contract, guy might have made one up??) and that they needed this information in order to insure my services continue. Talked to three or four customer service people who didn't think it was a huge deal but they cut me off today and would not reinstate my services until I provided a fax copy of my MB Health.
I can't wait for my contract to be finished (unfortunately 2.5 years to go, just signed a new one this summer) because I will never deal with MTS ever again. I talked to a supposed "Supervisor" who could not tell me why it was important for me to send this information or why they needed it. She actually implied that I was hiding something if I didn't provide it.
Stay away from MTS and their dictatorship!!

How can we get 6 new white pages phone books. Ours are dated to expire June 2011.

Is that MTS is realy a company or store. There is no toll free 1800 number. Useless product stupids. First create toll free customer care then come to market.

Phon ed 225-5687 And They Said I Owed $100 Which I Ageed To Pay Had Heathcare Things I Had To To Pay And Will As Of Today Cut Me Off Pricks. Oh Well Cell Sucks Cant Hear Cant Hear It Ring Switchs To Bell etc LOL Puck Off MTS

Phon ed 225-5687 And They Said I Owed $100 Which I Ageed To Pay Had Heathcare Things I Had To To Pay And Will As Of Today Cut Me Off Pricks. Oh Well Cell Sucks Cant Hear Cant Hear It Ring Switchs To Bell etc LOL Puck Off MTS

I looked up on-line for a contact email post and all it does is advertise..
I sent a note to MTS instructing them to send a message to one of their field techs, because my phone Line is not working?
I received a reply saying: (If this is an urgent Repair issue, please contact MTS at 611.)
It does not say how to contact them on a dead phone Line..
I am using another Internet provider to let them know my problem!

This is what I posted the first time:

COMMENTS AND QUESTIONS:
I live in the country:
Was away since this morning March 15th, cutting firewood at my sister's!
Just came home about an hour ago and found that my phone is not working?
Could you Send a SOS to our Tech people
To check on this! As I cannot call from a line that is not working..I am about a half a mile away from any of my neighbors who have a phone.. and they keep it private?
I have a cell phone but it does not work from my home..
I may go to the post office tomorrow morning around 10 or 11 am..and call from there...

Response Required?:Yes

If this is an urgent Repair issue, please contact MTS at 611.

respected sir
i need a fancy number in mts can u send me the fancy numbers to my mail

Access Fees have not been dropped. They just changed the name. I phoned them to ask what the Wls Network Charge is and they told me it replaces the Access Fee!

Hello, I am a bit confused as to why I am still paying a system access fee? As MTS is catching up with the rest of the world, I see you have eliminated the system access fee on newer plans. You felt no shame imposing NEW fees on my account this year, texting to the states and with the USA used to be free. I sure pay enough that it should be included. The continued system access fee only results in customer dissatisfaction and resentment and most defiantly result in poor customer retention. I am just dreaming of the day when my contract is up, the new fees imposed in my contract were not original when I signed up, I would appreciate a modification the other way of having my, ridiculously overpriced, system access fee removed.

Thank you in advance for your consideration,

Dave

ha ha ha friggin ingrates remember me ,EXPLORNET RULES HIGH SPEED IS AMAZING TRULY AMAZING FOR PEOPLE USING ,FOR FIRST TIME MTS CAN KEEP LICKING MY BALLS ,START FROM THE BACK AND SLOWLY WORK YOUR TOUNGE AROUND EACH NUGGET LMFAO,,,,,,,HAHAHAHAH,,

HI I LOST MY CONFIRMATION NUMBER AND PAID AT A BANK...WHAT DO I DO NOW IF I DONT HAVE MY RECIEPT WITH THE CONFIRMATION NUMBER

i have a usb for my mac os from mts ostensbily to receive highspeed wireless internet - at least that is what i am paying for. i receive dawdling, slow slow slow "highspeed" internet connection. i actually drive to a cafe in grand marais to get the full benefits of high speed. i don't use my usb connection but use his directly. since i have been receiving only partially what i am paying for i think it fair that my monthly fee be lowered by half and in fact i think i should be refunded for all the time i've had this "service".

You guys really need to start fixing all your problems. Every single day there is at least part of my day, if not all, that I can not call or text anyone and the same goes with everyone else on MTS in my area. Everyone I know is seriously thinking about switching over to Rogers. At least they dont have to deal with this retarded problem. Fix your issues or you will loose alot of customers!

Our cell service isn't so good. Can't get connection so well, but today when I call customer service to get a land line phone number changed, customer service very good, fast and friendly lady. Just wish there would put up a closer tower or more towers so we get reliable, not spotty, cell service in the country.

Spoke to the loyalties department regaurding changes to my plan.
Man was completly arrogant with each question.
Asked if he knew what custumer service is, and he called me rude for asking
PFFFFFFFFFFFT!
sad sad company

MTS runs a massive communication network, ever try to get someone on the phone from MTS? KInd of a joke isn't it.

When they screw up, it is up to us to phone them to try to fix their mistake, you had better have the day free because it will take hours to actually talk to a human.

And why are their so many tiers for pricing? Why wouldn't they just offer their best price to all customers instead of negotiating deals for service? If you do not know any better, they will rape you with costs. I feel like I am a tourist in a 3rd world country bartering for the best deal.

And cells phone should be illegal, they are the biggest rip off yet, all the hidden costs and terrible service. And if you live in the country, you are holding your hand on your ass waiting for high speed. The technology out there dose not work on dial up. Yes MTS is just a huge money grab...............

When is Benito going to get real cell coverage so that we can use these units to the best of their capablites???? new to the area HAVE had cell phones since 1988 and this is the worst servive yet in the new mellium

Do not, under any circumstances, sign a contract with MTS mobility. Their customer service is the worst. They are rude, unhelpful and like to insult customers.

My husband and I are on a "Buddy Plan". He lost his phone and since we both work, him out of town, and have two kids in daycare, we can't be unable to communicate. I've been an MTS cellular customer since 1996. I thought this would be worth something but boy was I ever wrong!Why on Earth should it cost me $400 to NOT go anywhere, NOT be switching networks, to be NOT even getting a free replacement phone (we went out of pocket in-store for that). It seems I've been stuck with the privellege of paying MTS to stay with their asshole company for even longer. Over the years my satisfaction with MTS cell service has gone way down and here's why. If the company charging you has the ability to see where the charges occur, ie internet use, then said company should have a responsibility to inform their customers directly of where they can save, ie, a $5 per month deal, especially if said company can see internet use, for example, is really racking up and putting a customer behind. MTS has always been happy to just take and take it seems. What I want is to have this ridiculous $400 fee for nothing dropped or if I am forced to pay it I want that to be considered my buyout, making me free to leave without ANY further financial penalty or dealings with MTS and I want that in writing and signed by someone in a position of authority within MTS(not one of those fast talking in store creeps). I think that's fair. I paid cash money to replace that phone and have been a cellular customer for over a decade. I had no plans to leave MTS befor this baloney charge that I don't understand, but I sure am leaving now!

Is Rogers any better!

They both suck!

Back in 2003, I had a cellular contract with MTS. I did get a little behind on my payments, but I did manage to get caught up. MTS lost the last couple of payments I made and cancelled my contract and then decided to charge me for their mistake. I attempted to call them and tell them, but the people on the other end were useless. Needless to say, I now have to deal with a collection agency who is threatening to garnish my wages (which I don't have right now because I am unemployed.) Since MTS cancelled my contract, I feel they need to suck it up and deal with it.

please provide PUK CODE

mts service is very bad becose i have buy a mts uim card with free silver coin free but not received silver coin please help me 9279496198

okay i got a cellaphone from mts. it wasnt working one day and they said that they can fix it for 300 hundred dollars?.... obviously i was looking at my phone and was thinking this phone aint even worth that much in retail it is 90 dollars. why cant i buy a new phone i asked? they said i cant do that. so what i am going to do is cancel my contract say fuck mts. and i have allready contacted shaw.... SHAW is awesome. mts is nothing but money hungry bastards and i think they should go out of business you greedy assholes.

WE BOUGHT THOUSANDS OF DOLLARS IN COMPUTER EQUIPTMENT AND IT IS USELESS beacuse OF DIAL UP AND WE AND EVERYBODY IN OUR AREA HAS HAD ENOUGH NON STOP CUT OFF OF INTERNET ALL THE TIME AND WE THE ONES THAT PAY FOR UR SERVICES ARE SICK OF MTS PULLING A MONOPOLY ON ALL OF CUSTOMERS .BY REFUSING TO GIVE US STUPID DUMB HILLBILLIES A FAIR CHANC OF GETTING HIGH SPEED INTERNET WITHOUT PAYING THOUSANDS OF DOLLARS FOR HIGH SPEED .SO LIKE ALWAYS WE THE UNLUCKY ONES HOPING THAT THIS SERVICE COMES TO OUR STONE AGE AREA.WE PAY 45 DOLLARS A MONTH JUST FOR DIAL UP AND PEOPLE IN THE CITY GETA PACKAGE DEAL SO CHEAP AND THIS 45 DOLLARS DOES NOT INCLUDE THE ACTUAL PHONE BILL "TO USE THE PHONE "SO IN REALITY "THIS COST IS WHAT 70 OR 80 DOLLARS IF U DONT HAVE TO MAKE OVERSEAS CALLS !WE SHOULD BAND TOGETHER AND ACTUALLY SUE THATS RIGHT SUE THE PANTS OF OF THE JOKE OF A COMPANY.THAT DOES NOT WANT RUAL MANITOBANS HIGHSPEED INTERNET ,BUT IF THEY DO GRANT THIS SERVICE TO US HOW LONG ,,SORRY HOW MANY MORE YEARS OR DECADES WILL MTS DO AS THEY PROMISED YEARS AGO, YES IM PISSED AS ALL RUAL MANITOBANS SHOULD BE AT THE TOTAL LACK OF UNDERSTANDING OF TECHNOLOGY SHOULD BE A EVEN PLAYING FIELD FOR EVERYONE BUT IF U GOT A RICH DADDY THAT CAN AFFORD TO BUY A TOWER AND SIGHN UP FOR EXPLORENET IF U CAN PASS A CREDIT CHECK THEN MABY U CAN HAVE IT .WHY ARENT THERE OTHER PHONE COMPANYS HERE IN MANITOBA??THESE SCUMBAGS CONTROL EVERY ASPECT OF SCREWING EVERY ONE OF US RUAL MANITOBANS.WHY WHY IS THIS .U PEOPLE DONT GET IT AND IF THEY DID THEY DONT GIVE A SHIT EXCEPT THE BOTTOM LINE AND THAT IS MILKING EVERY NICKLE AND DIME OUT OF ALL WALKS OF LIFE HERE IN "THE BOONIES "SO THEY SIT IN A OFFICE ON THIER ASSES .BUT IM SKIPPING MY POINT.I PAID FOR A MEMBERSHIP TO PLAY CARDS ONLINE IN NOT A BIG GAMBLER BUT I LIKE TO PLAY ONLINE AT HOME WITH FRIENDS SOIF IM ONLINE I CANT USE THE PHONE AND COMPUTER AT THE SAME TIME AND WHAT A MAJOR GLITCH MTS HAS CREATED .SO PRAY OR DO WHATEVER PEOPLE DO TO NOT BE STUCK OUT HERE WITH NO HIGHSPEED INTERNET OR EVEN A DAMM CELL PHONE ,SO IF U ROLLED YOUR CAN BUT HAD A CELL PHONE TO CALL FOR HELP JUST HOPE U DONT HAVE AN ACCIDENT OUT HERE ,AND GET SCREWED EVERY TIME U OPEN UR PHONE BILL ,SO WITH NO HIGH SPEED NO CELLPHONE TOWERS OUT HERE JUST HOPE U DONT LIVE IN SOUTHEAST MANITOBA CAUSE IF U DO DONT BUY THOUSANDS OF DOLLARS OF COMPUTER EQUIPTMENT JUST TO HAVE THE LOWEST FORMS OF TECHNOLOGY SO THANKS FOR RIPPING ME AND EVERY ONE WHO TRIES TO LEARN ABOUT TECHNOLOGY .FOR EX,IF I WAS TO DOWNLOAD A SIMPLE 1 AND A HALF HOUR MOCIE THIS WOULD TAKE ME 2 DAYS YES I SAID TWO DAYS THAT IS ASSUMING NOBODY PHONES AND AUTOMATICALLY CUTS U OFF SAY AT THE 23 HOUR AND U HAVE TO START ALL OVER AGAIN .SO THINK OF THIS PEOPLE I PAY OUR BILL EVERY MONTH NOT BEACUSE I LOVE MTS BUT BEACUSE I HAVE NO CHOICE EITHER GO TO A RECONNECT PHONE COMPANY THAT WILL NOT OFFER INERNET SERVICES SO U ARE FORCED TO SIGHN UP WITH THIS RIP OFF COMPANY THAT CALLS ITSELF A BUSINESS BY SCREWING ALL OF US AND US I MEAN EVERY MANITOBAN THAT LIVES 1 HOUR SOUTH OF WINNIPEG .MTS WE PAY OUR BILL EVERY MONTH WITH A SOUR FACE.THEY THINK ITS FUNNY BUT IF ONE OF THESE HEAD HONCHOS LIVE HERE FOR A YEAR GUARNTEED THEY WILL NOT BE A CUSOMER OF WHAT THEY SELL SO GO SCREW YOURSELF MTS AND THANKS FOR ALL ALL YOUR EMPTY PROMISES SO I GOTTA GET OF DIAL UP SINCE I CANT USE PHONE AND COMPUTER AT SAME TIME I GOTTA CALL MY BABYSITTER ,THANK FOR NOTHIN BINCH OF INGRATES,JUST FANY SCAM ARTISTS

MY PHONE IS NOT WORKING--CAN'T PHONE OUT OR RECIEVE CALLS

About 2:25 this morning, our alarm system came on, and after checking all the contact points, I realized that there had not been a forced entry, so I shut off the alarm.
I tried to call my Alarm company, but the phone land lines were dead. I waited, and waited and waited for them to contact, but then I realized that they had no way of doing that either if the phone lines were down.
I have a car that has OnStar, so I decided to call MTS through that system, but after I got through I was asked to enter a certain number if I wanted a certain department. Alas that did not work, and therefore I was not able to make contact.
We do not have cell phone, so that was out of the question.

My thoughts were that maybe someone cut our telephone line, and was waiting to break into our home, so I was not/am not pleased with these facts.

So whom does one contact and how? I searched the MTS numbers The telephone directory does not indicate what line or person to call except 225-5687 or 611 and they both result in "If you want ( a certain area key (xxx) a certain number if I wanted a certain department". Unfortunately OnStar does not have a key pad, so I wound up unable to make contact

Here it is about four hours later, and I still have not been able to make contact with MTS service.

It would be appreciated if you could shed some light on this situation.

As a senior citizen; it makes me feel vulnerable, and that thought concerns me about our safety

Looking forward to receiving a response that will resolve this type of situation.
Thank-you

Yours truly

Hi,
I'm wondering when there will be a 411 cell phone directory?

Turn in your Old Yellow Pages as the New Yellow Pages are out. Except this year, 2009 the Postal Code pages are shown on the inside cover (teal blue section between Wpg Transit and Alpha Index) but they are strangely absent. OOoops. Human error, sure glad I did Not pay to advertise in such an inept attempt at printed information.

I have gone to hospitals, libraries and recycle drop offs. The Old yellow page books have been gutted and their postal codes sections removed. Someone, suggested I contact MTS Customer Service to request the Postal Code Section for 2009-10 (as indicated in the 'New Yellow Pages'. I hope this helps. What do you want for free? Wait I am a customer....

I am writing this e-mail to complain "bitterly" about the cell phone service in my area. I live in the Town of Emerson and my work takes me approximately 5 miles east of Emerson and 5 to 6 miles north of the United States Border. Can you please tell me why, when I am calling a local number in the Emerson area on my pre-paid cell phone, that the American Roaming Network comes on board and I cannot call my number? Also, the only way possible for me to try to get through to the number is by calling long distance on my cell phone.(and this does not always work) This is totally ridiculous and costly to me.

I want MTS to allow customers to block all calls from a given phone number. This would be very simple for you. It should be offered without cost to the customer.