I bought mine at shoppers as well and this company holds all funds on this card for 7 -10 days. I activiated online and have talked to some really rude customer reps. The purchases I made were for 22.00 which left 28.00 from a 50.00 card. well at least thats what it should have been. but the pending transactions for the exact same amount are still sitting there...so when I tried to use the card for the remaining 28.00 I was declined for insufficient funds. I have talked to over 20 different reps...they all have something different to say. The last one said that I am not entitled to any money from the card..It is empty even though it is showing that the pending transactions for the same amount are still sitting there. They do not train these people very well. I beleive these cards are a rip off. Considering they are prepaid with my money. Should I not be entitled to my money.

holy cr4p i got the same thing man, if u find an answer to that problem please contact me. ty ;)

okay people... it works!!! i just bought one today and used it! i think d problem here is u guys didn't read d direction thoroughly (there's a piece of paper, more like a user's guide that came w/ d card). u have to register it FIRST! go to www.vanillamastercard.com and click d option register ur card. enter d card number and serial number and then it will be ready to use. hope this helps coz really it's nonsensical complaining about something that doesn't work but really it's customer error!

wooot thank you Beth, saved me some aggravation. wouldn't accept postal code until I did capitols. Thank you so much :)

Hi
Can I get the number to speak to a human being.
I bought a vanilla visa for $75.00
It doesent work.
How did you get to talk to head office, I cant
find the number for the life of me...

i hoped u registered ur card first before using it. that might be d problem while it wasn't working.

When I call their number, I hit # several times over and over (not too fast). On the third or fourth time I get a menu, and if you hit 2 you can wait on hold forever for a rep, haven't got through yet though....

I just purchased my $100 card about 5 hours ago and have not been able to get it working yet. Their website just says there's a problem with my card, and the automated system at their phone number won't accept the numbers on the card.

When you call in press the number 2 and you will be directed to a customer service rep.

Hi Valentina,

Our law firm couldn't agree with you more. We believe that InComm has violated specific regulations governing gift cards. Accordingly, a class action on behalf of all individuals who have purchased and/or received the a Vanilla Mastercard gift card is appropriately brought against InComm Canada and their U.S. parent.

Your experience with the card is ideal and would help bring the dishonest practices of InComm to light. We are in need of a lead Plaintiff in order to move this case forward, and would ask if you are interested as serving as a lead plaintiff in this matter. Doing so will require a minimal time commitment and will cost you nothing financially nor place you in any financial risk as we will indemnify you from any costs arising from the litigation.

If you are interested please do not hesitate to write me at [email protected] or contact me at 416-481-0718 ext. 323

Regards,
Kevin Caspersz

sweetie, did u try registering ur card online first before making a purchase? coz that's what i did and mine worked. i just mine today at shoppers this morning. i went to www.vanillamastercard.com and registered my card. then i made a purchase tonight at folica.com. i hope u went online first and checked ur balance. then u'd know if u really had d full amount in ur card in d 2st place. and then, register it after so u can use it w/ no hassle. hope this one helps!

You were probably declined because whatever you wanted to purchase was over 25.00...If you wanted to purchase something for 50. You would have to buy a 100.00 card. I bought a card for 50.00 and actually got to spend 22.00...they have been holding 28.00 of the money on me for the last week. I had one before and they did not do this . I purchased a second one and it seems that each time I purchase an item they put the exact amount on hold for 7-10 days. So if you want to spend 10. they take 20.00 ...they will give it back someday they said. Customer service reps were extremely rude and actually answered me back in capital letters like I am an idiot for asking for my funds to be released. The place I was trying to use the card for cancelled my membership and now I will have to sign up again and pay a fee to them for joining again. This card is garbage and the people that work there are rude. Good luck getting the money from the card ...or even using the balance of the card.

"THANK GOD" for your advice......I had waited over 10 days to try to find out how to get my $500 back from this stupid card. For EVERYONE that is reading this message......do take this advice from this customer service .......call that number 1 800 652 9174......then press 0 or # several times back and forth until you clear through that stupid automated lady.....then you will access to the customer service...."thank God"...finally found a customer service...HAPPY!

Nice try..... pressing 0 does nothing loser

Your use of the English language and grammar are so bad you do not merit a logical response. Go back to school then maybe you will work out how to use a card.

I have never had a problem using the prepaid Vanilla Mastercard. It is accepted everywhere I need to use it and, in fact, acts exactly like a mastercard without the hassle of interest payments...

All cards must perform something called an AVS check when taking e-commerce payments, this requires the card having an address registered to it - if you've just bought it off the shelf then it will not know your address!

It sometimes takes the cards an hour to be fully activated after the purchase even though it says it is ready for use. You also will have to register the mastercard online in order for it to properly work at most online stores. I have used them for world of warcrack, steam, and think geek and never had an issue.

Maybe you should try reading the terms and conditions before purchasing a financial product then you wouldn't be surprised. The card will only fail if;
A) You are attempting to use it online without registering it,
B) You are attempting to use it in an offline terminal (tricky one this as it's hard for a customer to know, but you should be able to ask the merchant and they will advise),
C) If you are attempting to use an automated fuel pump (shown in T's & C's) or
D) Unfortunately if the merchant will just not accept which is simply their ignorance as there is a big MasterCard logo on the front!?
E) If you are attempting to purchase other financial products as this is against the Money Laundering Regs in most countries - if your from the states it's in the Patriots Act and in the UK the Money Laundering Directive set by the EU.

The reason you cannot use automated fuel dispensers with these cards is the problem with the authorisation system. As the fuel dispenser doesn't know how much fuel you are going to take and has to know in advance that you have money to pay for it it has to take a 'pre-auth' due to the lack of knowledge on the amount the fuel pumps have gone down the line of just requesting either 1penny or 1 pound / dollar. This is surely better than assuming you're going to take £100 worth of fuel and taking that as an auth then not returning the difference until the next day?

Therefore because prepaid cards are anonymous and therefore impossible to track down, issuers cannot allow the use of these machines and block them based on their merchant category code (in the case of mastercard) in order to prevent people leaving just enough to cover the auth on the card then anaymously driving away with any amount of fuel they wish.

the same thing happened to me ...you have to go online and register the card and then you're set to go

I got a $25 one and it just says this on pay pal :This credit card has been denied by the bank that issued your credit card. For details on why your card was denied, please contact your credit card issuer's customer service department. Or, you may want to try adding a different credit card.

if you choos frequently asked questions you can talk right to a reprosentative, do your research broski

Do NOT buy this card people...in fact do NOT use Mastecards at all. Its time to put these scam artists out of business. I made the mistake of actually buying a 2nd prepaid card hoping the issues with the first Vanilla card may have been a fluke...no such luck. They charge you for trying to sign onto sites online to use these sites to purchase items such as video gaming online or any site for that matter...and when you are unsuccesful signing in...they charge you for that attempt and steal your money. They will not answer their pathetic help and customert service line either. What a f#$%ing joke that this type of shit is permitted by our government to exist and rip unsuspecting people ooff of their hard earnred money. A$$$$$$$$$$$$$$$$$$$$$$$$$HOLES is what these scaM ARTISTS ARE.

mine worked! i just bought a 200 worth of vanilla prepaid card and just bought a sedu flat iron online. i guess u forgot to register ur card first ;) try doing that before purchasing online.