Royal Bank / RBC Visa Customer Support/Help Telephone Numbers
RBC Royal Bank Visa Card Customer Support
Unhappy with your RBC Visa Card? Just remember, there are plenty of other cards out there! You don't have to get a card from your regular day-to-day bank!
Since Royal Bank has so many different products and services, I created this page with (almost) JUST their phone numbers for credit card support.
If you have a complaint, or suggestion for other cardholders to get better deals/upgrades, please leave a comment!
Here's a neat trick: When you call the toll-free RBC numbers, they put you through all of these prompts and then put you on hold. When you call the 416 "collect" number, they give you a welcome message, a disclaimer, and right away transfer you to a bilingual rep. So, if you want to save a ton of time, just make that long distance call (which should just cost you ~3cents/minute anyway). No more waiting on hold!
(We previously learned this "don't call the toll-free number" trick with TD's Visa Credit Card)
RBC Credit Cards Customer Service Telephone Numbers:
- General Inquiries: 1-800-769-2512 or call collect: 416-974-7780 ---> Use these numbers for Credit Limit Increases as well
- Lost or Stolen Cards: 1-800-361-0152 or collect: 514-392-9167
- Verified by Visa® (Reg. Trademark of Visa) or MasterCard SecureCode: 1-800-769-2512
- BalanceProtector® insurance (Reg Trademark of respective owner) — Assurant Solutions (Why would you buy this service???): 1-888-896-2766
- InfoProtector~ Card Registry: 1-877-773-7774
- Credit Card Applications: 1-800-769-2511
- Classic — RBC Insurance: 1-800-511-4607
- Royal Direct: 1-800-769-2511
- RBC Royal Bank Travel Redemption Centre: 1-877-636-2870
- Talk&Save™ (Trademark of RBC): 1-877-769-2566
- Esso Call Centre: 1-800-567-3776
- Starbucks Call Centre: 1-800-782-7282
- WestJet Call Centre: 1-888-937-8538
- Asia Miles Points Redemption: 1-877-631-6283
- RBC Royal Bank® Visa* CreditLine for Small Business™ & Visa Expense Insurance Inquiries: 1-800-426-5333
- British Airways Executive Club Points Redemptions: 1-800-452-1201
interesting
If you have internet access you can dial all of these numbers with a web service like Skype. You will need high speed internet to maintain the connection.
Visa Gift Cards
I have been a long time Royal Bank and Visa customer. This year I thought that Visa Gift Cards for my four children would be a good idea. I enquired at the bank as to weather the cards had an expirey date, and advised they did not. The time wasting procedure at the bank was amazing, recording, photostating, entering items seperatly manually and via computer. At no time was I informed that there was a fee for the cards until it was time to pay,at which time I was presented with a holder containing the contract information. Indicating
A PUCHASING FEE
A MAINTENANCE FEE
A REPLACEMENT FEE
A EXPIRY FEE.
This a Christmas gift to family, the last time for me through RBC Visa. Maybe they ought to take a look at the Tim Card for some ideas
Customer Service is a major hassle!
I've been trying to resolve a disputed charge since October. It should be a simple issue, but has turned into a major time sink for me with many phone calls and documents back and forth. After finally thinking the matter was almost closed, I just received another letter which clearly doesn't understand the problem we already discussed. Is there anyone that can actually solve this issue at RBC? Your Customer Service has been horrible and at this point the only time I feel like spending with you on the phone is canceling my card!
Visa chip technology
I have a debit card and visa card with RBC. Since I received the debit card with chip technology I have twice left it at stores, for the simple reason that one has to let go of the card. I much prefer the stripe as it always stays in my hand. Can you come up with some way of making the machines beep to remind the customer to take it out of the machine.
Thank you
Post new comment