Manulife Financial Telephone Numbers - Insurance & Investing
Manulife Financial CanadaManulife Financial is one of Canada's largest financial companies, with a whole ton of international operations too.
Their phone numbers can be a bit hard to find as they have so many products and operations, so I've created this page with all of the telephone numbers in one place.
Manulife's website is also horrendous, and doesn't work on 3 major web browsers that I tried to use.
So here are all of Manulife's telephone numbers, and email addresses, for customer service, complaints, problems, payment issues, etc.
Group SavingsUse this number for Manulife Group Retirement Savings plans
Group BenefitsUse this Manulife Customer Service Number for information or problems with health plans, prescription drug plans, dental plans, coverage for optical/optometric ("eye doctor") and other similar claims, like chiropractors:
Customer Service Centre: 1-800-268-6195
(former Maritime Life customers call 1-866-507-2727)
You can also access claim forms, mailing addresses and other Manulife Group Benefits phone numbers here.
Manulife Investments/GIF SelectManulife Investments/GIF Select programs, such as segregated funds, Simplicity Portfolios, Manulife Investments GICs and Annuities
1-888-626-8543 Option 3
For General Inquiries: WMHELP@manulife.com
Manulife Mutual FundsManulife Mutual Funds, such as Manulife Funds, Manulife Corporate Classes, Manulife Simplicity Portfolios (Mutual Funds) and Manulife Conductor Notes
For General Inquiries: ManulifeMutualFunds@manulife.com
Manulife Cover MeCover Me is an insurance coverage service for those that don't have insurance coverage, such as the self-employed. Read one individual's review of the Manulife Cover Me service here.
Term Life Insurance: 1-800-590-0970
Health and Dental Coverage: 1-877-268-3763
Out-of-Country Emergency Medical, or Travel Insurance for those visiting Canada: 1-800-268-3763 or email: Travel@Manulife.com
Manulife Banking / Manulife SecuritiesI personally have no idea when you'd use which of these telephone numbers, so hopefully you do! (PS: These ones are based in Burlington, Ontario, I guess they're the old AIC Mutual Funds units)
Manulife Securities Incorporated: 1-800-991-2121
Manulife Securities Investment Services Incorporated: 1-800-991-2121 (same as above)
Manulife Securities Insurance Inc.: 1-877-271-5490
Manulife ComplaintsGenerally, with any consumer complaints, work from the bottom up. If you don't get what you want from the CSR you call, try calling another CSR at another time and re-tell your story. If this strategy fails, ask the Customer Service Rep for a manager in that department.
If that doesn't work, ask for your complaint to be moved up to the complaints unit, or the Client Relations Department.
Even if that doesn't work, there are still various consumer organizations (like the Ombudsman for Life and Health Insurance) that can help out.
Use your own judgement as for when you think you should proceed in a written manner instead of with phone calls.
For the most part, complaints are beyond the scope of this article, but please feel free to comment with your experiences, suggestions, and if the competition is any better!