MBNA Canada Credit Cards Telephone Number

Use this telephone number for any inquiries you have about your MBNA Mastercard Credit Card, including filing your card as being lost/stolen, or to dispute a transaction.

If you have an MBNA Card, you should look into upgrading it to the MBNA Smart Cash Credit Card, which is Canada's best no-annual fee cash-back credit card right now. It is especially easy if you already have the Premier Rewards Platinum Plus card.

Here are the MBNA Canada Customer Support numbers:

In North America: 1-800-347-6262, 24 hours a day, 7 days a week

Overseas: Call Collect: (613) 907-3505

and if your card is lost/stolen, use this number:

If you're overseas, you can call Mastercard's customer support numbers listed on the page here.

Complaining to MBNA

Try to resolve any problems with the CSRs if possible, asking to speak with a manager if required. If that doesn't work, try sending a letter detailing the entire situation to:

MBNA Canada Bank
Attention: Customer Service
PO Box 9614
Ottawa ON K1G 6E6

Ask for a formal review of your entire account. Submit relevant evidence for your case (but do keep the originals!). Sending this by registered mail isn't a bad idea either.

If this fails, contact their customer's advocate's office by mail (with much of the same information, or why their regular customer service was wrong in their decision)

MBNA Canada Bank
Attention: Customer Advocate's Office
PO Box 9629
Ottawa ON K1G 6V1

If that fails, contact their ombudsperson/ombudsman office at:

MBNA Canada Bank
Attention: MBNA Canada Ombudsman
PO Box 9629
Ottawa ON K1G 6V1
Telephone: 1-877-405-6262

Don't contact the ombuds' office until you've unsuccessfully dealt with MBNA directly via phone and mail, since an ombud's complaint will halt any previous decisions (which might have ended up being in your favour!).

FINALLY,

The government runs a dispute resolution program as well, which should be the most independent of all, and their mailing address is:

Ombudsman for Banking Services and Investments (OBSI)

If you have problems with MBNA's service or cards, post a comment about it here! We'd love to hear about it. Be sure to remove identifying information, like your credit cards numbers, etc.