MBNA Mastercard Telephone Number - Complaints, Billing Problems, Payments, Debt
MBNA Canada Credit Cards Telephone Number
Use this telephone number for any inquiries you have about your MBNA Mastercard Credit Card, including filing your card as being lost/stolen, or to dispute a transaction.
If you have an MBNA Card, you should look into upgrading it to the MBNA Smart Cash Credit Card, which is Canada's best no-annual fee cash-back credit card right now. It is especially easy if you already have the Premier Rewards Platinum Plus card.
Here are the MBNA Canada Customer Support numbers:
In North America: 1-800-347-6262, 24 hours a day, 7 days a week
Overseas: Call Collect: (613) 907-3505
and if your card is lost/stolen, use this number:
| 1-888-389-2577, 24 hours a day, 7 days a week |
If you're overseas, you can call Mastercard's customer support numbers listed on the page here.
Complaining to MBNA
Try to resolve any problems with the CSRs if possible, asking to speak with a manager if required. If that doesn't work, try sending a letter detailing the entire situation to:
MBNA Canada Bank
Attention: Customer Service
PO Box 9614
Ottawa ON K1G 6E6
Ask for a formal review of your entire account. Submit relevant evidence for your case (but do keep the originals!). Sending this by registered mail isn't a bad idea either.
If this fails, contact their customer's advocate's office by mail (with much of the same information, or why their regular customer service was wrong in their decision)
MBNA Canada Bank
Attention: Customer Advocate's Office
PO Box 9629
Ottawa ON K1G 6V1
If that fails, contact their ombudsperson/ombudsman office at:
MBNA Canada Bank
Attention: MBNA Canada Ombudsman
PO Box 9629
Ottawa ON K1G 6V1
Telephone: 1-877-405-6262
Don't contact the ombuds' office until you've unsuccessfully dealt with MBNA directly via phone and mail, since an ombud's complaint will halt any previous decisions (which might have ended up being in your favour!).
FINALLY,
The government runs a dispute resolution program as well, which should be the most independent of all, and their mailing address is:
Ombudsman for Banking Services and Investments (OBSI)
P.O. Box 896
Station Adelaide
Toronto, ON M5C 2K3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
Station Adelaide
Toronto, ON M5C 2K3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
If you have problems with MBNA's service or cards, post a comment about it here! We'd love to hear about it. Be sure to remove identifying information, like your credit cards numbers, etc.
My account
Dear MBNA;
In regards to my account, please contact
Gloria Wiebe - Full Circle Debt Solution Inc.
604.585.3328 gloriaw@debtgone.ca
Thank you,
Rizpah Ramirez
Complaint Process
Shame on MBNA for ensuring that most complaints do not even come to their attention by requiring that anything beyond a front line service manager must be put in writing through snail mail. Not even an email address to send a written complaint?
Why should I have to wait for weeks for a problem to be handled? Clearly MBNA's policy on dealing with complaints is to make sure that most of them are never heard.
Problem with SmartCash Card
1) The statement has a summary of Smart Cash points (that somehow get converted to cash), but there is no breakdown of which transactions these were earned from.
In other words, MBNA can cheat and not get caught. Better bet if accountability matters is to look into another bank, such as Scotiabank Momentum. Their statements show exactly where the cash-back was earned and what percentage you got.
Also as previously stated, MBNA doesn't makes it hard to file a complaint with the intent of wearing you down.
Problem with SmartCash Card- CORRECTED!
Also as previously stated, MBNA DOES MAKE IT HARD to file a complaint with the intent of wearing you down.
statement and interest rate!!!
Hi
My name is Jovica Pejicic and I'm MBNA member recently from April 2010 but also before I had account at this Institution.
My recent account was opened in April 2010 with promotional 0% interest rate for 12 months.
(account ending with 5816)
In April 2011 , I received new Master card and new PIN with latter where you said that I'm valued customer and when I called for activation representative informed me and promised for another 6 months with promotional interest rate of 0%(until October 2011) (I have name and employee number written of that representative and I'm sure you have conversation recorded for your purposes) , I didn't received anything in written form at that time and I was OK with verbal information because I trusted to MBNA institution.
Recently I received statement in June -my account is charged with $73.77 (interest charge on balance transfers 19.99%)!!!???
I still have ballans of $4100 on that account and that was shock for me.
You wrote to me ..."Our priority is building quality relationships with our customers based on clarity, fairness, trust and value".
As your long time customer I want from you to keep promises and fix my account soon as you can.
I included in this mail Mr Joseph De Santis President/CEO at MBNA Canada |, Cathy Velasquez , Janelle Lindsey and Debra Armstrong President at MBNA Canada Bank
Please inform me soon as you made changes.
Best regards
SONY Mastercard account ending in 4334
Former address: 315-9 Adams Rd.
Campbell River Bc V9W 1R9
NEW ADDRESS 5780 QUARRY CRES.
Nanaimo BC V9T 6H9
I HAVE NO USE FOR THIS CARD AND HAVE DESTROYED SAME. Please e-mail me if that is a problem.
RE: SONY Mastercard account ending in4334
I HAVE NO USE FOR THE SUBJECT CARD, AND HAVE DESTROYED SAME. Please notify your 'CREDIT' report company of same, and confirm my request by e-mail
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