Boooooo booooo. Theres only automated service for this card and if your having a problem trying to buy somthing online. Well its just like a kick and the balls and thank you for for purchasing Vanilla Mastercard.

I was given one as a birthday gift just recently. I have no real need for one but I figured I would keep it in my car for emergency purposes.
I was travelling from Winnipeg Mb. to my cottage in N. Ont. Not worried about fuel since there is a 24hr gas station 1/2 way I left for the weekend. I pulled in to fuel up around midnight and tried 2 use the card there. NO such luck. Foutunately there wuz a nice couple there which was willing to trade a fill on their creditcard for cash.

I guess a Prepaid Mastercard can't be used for prepay fuel!

I received a Vanilla Mastercard as a gift and it was DECLINED every time I tried to use it. I did not want to embarass the gift  giver  so I put it away and tried again later. Seems like many places will not redeem it! When I logged onto the site they show they are deducting a "service  fee" for NOT USING THE CARD. When I called - you guessed it - ETERNAL HOLD.

Turns out the company TAKES AWAY your card value month by month in "service fees." WTF? They get $50 for  the card, they get to work with or invest that cash and then they take away a monthly fee for - what? - storage in my wallet???

I think Vanilla Master Card is a SCAM.

I've tried to us my vanilla master gift card on line and it has been declined, why?

I emailed Money Mart and Petro Canada and tried to email Mastercard because I don't feel any reliable names should relate themselves to this product that does not work.
Have a $100 one that I have been unsuccessful spending ANYwhere......what a mess, everytime I attemp to use it money comes off the card even though it was not accepted.
Vanilla says they put it back on but I can't even get through to them or to look up my card which is only a couple months old.

Why is good companies we trust the name involved in what appears to be a ripoff? Maybe some of them will actually reply.
There is loads of complaints on the net. The Titanium card I have one and I can use it anywhere it is great.

I don't want my comment on here anymore, how do I take it off?

To speak to a customer care representative call 1 800 652 9174 and when the automated system asks for the card numbers press 0#

I have 2 $25 Vanilla MasterCard. I can't use it anywhere. It's declined everytime.

I purchased my Vanilla Mastercard Today and it is a $50 one, I come home sit on my computer and wanted to purchase something online I entered the information exactly as it asked and after I pressed pay it said my card was DECLINED!
Does anyone know why is that and if I can fix it?

The cards activate themselves 1 hour after purchase!

Tried to use it online to buy a christmas present, i definitely had enough since the purchase was only 5.99 and it was declined. Thanks mastercard.

Am i the only one whos phone (all of my phones ) is not even able to contact the vanilla master card

My parents, who are on a fixed pension, spent $325 on Vanella Mastercards for me and my family as Christmas presents. Imagine our surprise when none of them work at any retailer. And to add insult to injury, when I call and enter the prompt to speak to a customer service rep it transfers you and then cuts the call all together. And to make thing worse, the web site is down! What kind of a rip-off scam is this anyhow????? Obviously I'm not the only one who is or has experienced problems with these cards; so what can we do about it???

My Boyfriend recieved the prepid vanilla mastercard for christmas from his Grandparents. He spent $16 on an online purchase which went though and when he went to purchase something for $20 in store it came up with it saying something like denied. When checking his balance at home he realized that hiss balance on his card was the amount of his online purchase but there were no other transactions for the card.

I am an employee of money mart I will try and see what I can find out but this is BS

It is total SCAM. Why don't we orginize a class action suit against this company, InComm, which sells vanilla master card in the US?
http://www.incomm.com/
I've got $50 pre-paid Vanilla Master card in March 2009. On the back of the card says that a fee of $1.50 will be charged on 13th month from the date of card's activation. Since marhc of 2009, I've tried to use the card several times unsuccessfully at different retailers and it never worked. I checked the card's balance, and it said that the amount was much less than $50. I was able to contact the card's customer service once only, and was told that it voided all the fees and the card should have the full balance. Two day's after my conversation, the card was declined at a store again and I no longer able to contact the customer service.

I've actually had a few of these work before, but now I have one card, and oh boy.. this is a scam, it really is. Since I can't get the cashier at 7-11 to reactivate the card, and since I had to email them because I won't be able to phone due to "having an invalid 16 digit number", they emailed me back saying to call their number.

So yea, this is a scam, don't waste your time with these cards. Mastercard is EVIL!

Vanilla Mastercard Giftcards Are Useless - By their Own Admission.

As Per their Most Frequently Asked Questions on their own website:

They are useless at ATMs -- Can't be used for fast cash
They are uredeemable or un-reloadable
Practically Useless At Gas Pumps -- Too Much Trouble

And the list goes on and on... Why Pay for all this trouble. Boycott Vanilla Mastercard Giftcards!!!!!!!

My sons girlfriend gave me a 25 dollar giftcard for my birthday last Sunday so I decided to use it last Tuesday for a pedicure I went to put it through the machine and it came up error twice! Luckily I carried some cash on me and used bill money to pay for it. In the meantime before I left I tried calling to see what the problem was and the system kept telling me the card didnt exsist!!! When I got home I was able to get ahold of someone in customer service who apologized and put in a ticket for it to get 'fixed' and told me it would take 72 hours for the money to show up on the card. Well I waited until Friday and checked the card and sure enough the card still is not activated! Got ahold of another customer service rep who said she could not find the original ticket the other girl put in and once again put in another one! She said she marked it as urgent. Called this morning and spoke to a gentleman who told me the department that handles these issues is closed on the weekend I asked to speak to a supervisor and was told that a supervisor would not be able to do anything as they just opened up 30 minutes ago! I told him I dont care if you opened up 5 minutes ago I want the card fixed and fixed TODAY! NO EXCUSES! He tried to say it was a store issue and I told him 'now its your issue' fix it and while i'm at it I will be contacting the BBB and if this doesnt get resolved they will be recieving a copy of the card and the reciept along with a letter from my lawyer.

I was having the same issue until I registered the card. Go to www.vanillamastercard.com and register. If you're CAnadian (like I am) then you need to enter your postal code with ALL CAPITALS and put a space like so:

X1X 1X1

Hope this helps,
Beth

I buy these every month to pay my cellphone bill and its the same shit every time...declined declined. As of October 2009 you have to wait 1 hour before it is FULLY ACTIVATED, and you NEED to register the card online on the website. If you live in Canada like me, where the zip code filed is you need to type in your postal code as XOX XOX or else itll say invalid zip. And if you actually want to speak with someone at customer service, press 2 i believe at the main menu, than press 3....itll forward you to an agent that usually always has a southern accent. These cards make me wanna throw my laptop against the wall but following these steps are the only way to make it work....hope this helps