On Sunday Nov 30, 2014 I attempted to order a product from Neat.com website. On creating the order I neared the end of the transaction only to have their system lock up.

I then attempted to create the order for a second time even setting up an account with Neat Company. The system crashed for a second time.

As I was not able to confirm the order I went online and discovered the product was available locally.

Shortly thereafter I received an email confirming the order. I was concerned as I had entered the data twice. I attempted to contact Neat but the ph contact was off til the next day.

I immediately sent an email advising Neat of what happened and asked that the order be cancelled.

The next day I received a response from Neat asking for my phone number and a convenient time they could call.

I gave them the number and asked that they call immediately.

I received no response....

I and my wife made numerous attempts to contact Neat but was put on hold for from 45 minutes to 1 hour with no response. I even called their sales number which was answered in a few minutes. The sales rep said he would transfer me to customer service only to have me remain online for another 50 minutes.

I then contacted BMO credit to find out if the charge had gone thru even though I had cancelled the order. When I eventually contacted a BMO representative ( this took another hour ) I was told that even though I had received an email from the Neat company that if they did not have a cancellation clause on their site there was nothing they would do for me.I find that a company can by simply not responding to a customer complaint charge an item to a BMO credit customer without retribution from BMO.

I have been a BMO customer for over 25 years. This is the first time I have requested assistance. I became irate when I discovered that the bank would not help and of course the rep simply hung up the phone.

That Is great.. The merchant can ignore my calls and the bank simply sides with the merchant.....

I have called your MTL office for charges to my MC Card from PRESS New York in the amount of $9.60 in Mar and I received a new Card with a slightly different number but I am still receiving the same mistake with my New Number and I have sent PRESS New York a msg to that effect and I am wondering how is it possible that they have received my new card no?

I recently received a replacement for my previous Air miles MasterCard due to a malfunction. The new card stopped working after one use. I have been unable to reach your customer service by phone. Please rectify the situation asap.

I took it back to the place I bought it as a faulty device. I now have a brand new, shiny nexus 7 accessories in my hands.

Could you please change my mailing address from 4870 Marshall Rd. to
3819 Cavin Rd.
Duncan B C
V9L6T2

What do you know of Credit Card Sentinel, do you approve of this outfit and how save is it. please give me yout comments.

I have recently moved to New Zealand and am in the process of closing my Canadian bank accounts. How do I go about paying the remaining balance of my BMO Mastercard and Line of Credit using the funds in the New Zealand bank account?

Hire some help for goodness sake. I call and noone seems to be home. Wait time 15 minutes. Higher wait due to heavy calling volume sounds like a load of road apples to me. Why don't you have a call back system so I don't sit like a zombie and wait for you to pick up. This is not BMO type service. Get with it please. My number is 250-672-5902. I promise i will not make you wait for 15 minutes to pick up.

I have been dealing with BMO Mastercard for several years. On my last statement, I have a service charge for a Cash Advance. I have NEVER taken out a cash advance with you. I have tried phoning, only to be told that there is a 20 minute wait, and it doesn't matter what time, or what day, it is!! It's pretty BLOODY ridiculous that a big company like this, makes it's customers wait so long to talk to a person about their problems with their account. Your response? David Reid

i would like to know what coverage i have for travelling to mexico also if my wife is covered if i am not travelling with her to the usa
thanks
robert dame

I have been a BMO MC customer for nearly 15 years. I switched to the online statement option about 6 months ago, today i actually needed to check something back in my first online statement. to my surprise, there are only the latest 3 statements available, and worse than that, these statements are not very user friendly. i don't have program for them to load the statements, other than the CSV format which looks horrible.
other banks like cibc and rbc offer online statements in pdf format for the past three years. why can't BMO do the same? To make matters worse, they charge $5 to issue a paper statement. this is bad business practice. I'm very disappointed at BMO.

I recently booked the Executive Inn at Harrison Hot Springs in B.C. until I was told of the terrible conditions in the Hotel I attempted to cancel my reservation but to no avail. My wife read some of the comments made about the hotel (now called the Ramada) and refused to stay there. I have since booked in at the Harrison beach hotel with my B.M.O.mastercard and would appreciate not paying for the Ramada which was also booked with this mastercard, can you help me? M.Shears

Good Day,

On Sunday, 2011-11-27 at 3:18, made a purchase at Pier 1 5506 Singal Hill Center (403) 242-0600, Store # 0529. Pier 1 used the chip on card to do the transaction, but then swiped the card on a seperate cash register to do inventory is what the sales clerk said. Is this allowed?

Thanks
Lyall Hunt

Some time back both my wife Carol Webster and I were asked if we would like to apply for a BMO Master card(We don't have a Bank of Montrial account),
As my wife saves Air Miles,and this card offers these,we both decided to apply.About ten days later we both recieved our cards with instructions to phone
and activate these cards which we did.The resalt of this was that we were asked a number of inane questions that had nothing to do with our application,
and were eventualy told that we would have to visit a bank to arrange for a card.We have no need for another credit card or bank account,which it seems
that by it's action the Bank of Montrial would have us do to get one of their cards.I feel that this is an affront to my itelligence and tantamount to false
advertising.If a bank official would care to discuss this with me ferther I would be happy to do so.
David Webster.

Every year for about 7 years I get charged, in July, a premium for special services and every year I have been pushed over my credit limit and every year I get charged the $25 fee. There has to be a way of giving me that number on my May statement so I can make adjustments. Please be kind and give me some kind of answer other than an automated reply. Thank you

Can you give me an e mail address where I can get in touch with my account details
Eric

Dear Bank of Montreal,
First let me tell you that I have always been very happy with my relationship with BMO Mastercard. In fact I gave up my CIBC Visa card in favour of your product.
Here is the one and only issue. Starting in October 2010, my statements began to arrive five to ten days after the final payment due date. This of course resulted in the paying of interest charges. It also requires me to go to my bank, take out money and then go to the nearest B of M to pay off my bills. It's not a hardship, but really I don't think standing in two different lines in order to pay off what normally was sent by post is optimum. I have called the BMO Mastercard Center twice so far and have been greeted by two very nice people who were full of sympathy but in the end were powerless to do anything. The rest of my mail, bills et al arrive in a timely fashion so it's not the post. Anything you could do in correcting this out of norm behavior would be greatly appreciated.

Thank you for your time,
Shane Strachan

To whom it may concern.
I have been receiving this e-mail below for seveal months I have not answered as I'm unsure it is a validate e-mail from the BMO or a scam as I do no Banking on line at any time and also I use my Mastercard as a back-up in case of emergency only. Please respond get by phone or mail in my next statment.
Wayne

Dear Bmo Member,

This e-mail has been sent by Bank of Montreal to inform you that your account access has been limited due to security reasons.

( Your MasterCard number we have on file is 519123xxxxxxxxxx )

To ensure that your limit will be lifted please follow the link below today and confirm your information.

https://www1.bmo.com/MasterCard/MCmain?product=15&limitaccnt=1true;email

We are sorry for any inconvenience that this might have caused.

Regards,
Bank of Montreal member services

--------------------------------------------------------------------------------
© 2010 Bank of Montreal ( A member of BMO Financial Group )

I was booking a vacation flight online and used my BMO mastercard to pay the deposit. I entered all the information required including the card # and the 3 digit secure code. Before I received confirmation of my booking the BMO secure code popped up and I had to fill that in before I could continue, after reading all req. agreement pop-ups I attempted to continue my booking,you cannot imagine my frustration when told the booking site had timed out. Now I do not know if I have booked and paid for the flight since I have no confirmation of the booking. Thank you for the agrevation. Chris Ray

Hi,
I am looking for the email address that I can get in contact with the PResident to discuss matters with my cresit application and see if he/she can help me out.

Thanks so much!

i got a voice message from BMO Master card sometime in September or October 2010 asking me if had a cash advance for $900+ so i phoned them immediately (because its a lot of money) to tell them i did not cash advance. agent told me that they will send me an affidavit to dispute the said transaction. After few weeks BMO phoned me again telling me about the same transaction and the agent said they did not receive the affidavit to dispute so i told her i did not receive any affidavit from them. she put me on hold and found out that it was returned to them by Canada Post and ask my address and from their record my address was correct so she told me that they will re-send the said document and i will be able to receive it with in two weeks and told me to call them after two weeks in case i will not receive the said documents. i asked her what day should i call, to make sure this will be solved ASAP and told me 5th of November 2010 so i marked my calendar.

Came November 5, 2010, i phoned BMO Mastercard told them i did not receive the said document. The agent asked again my address and it showed on their record that my address was correct and they will re-send the said documents and i will be able to receive it within two weeks so i asked the agent what if i will not be able to receive the said document because this is already the third time for them to send so she told me to call them on the 19th of November 2010 but i failed to call them that day because i was so busy and i forgot.

I am off today and i saw my note from the calendar that i was supposed to call BMO Mastercard on the 19th of November 2010 to tell them that still i did not receive the Affidavit to dispute and when i talked to the agent; she said the transaction was legitimate and i should pay for it. I said i refuse to pay becausee i did not withdraw money from their company so why should i pay and i only use my credit card when i purchase something to be able to build a credit history and she said it might be one of my family members used it but, i strongly disagree with the supervisor (whom the agent transferred me to talk) because my husband has his own credit card and in case he will use it he will ask my permission nor my 3 kids will use it because we raised them not to use others credit card or steal. They dont know my pin #.

i am so piss off with BMO credit card because they want me to pay $900+ which i did not withdraw from thier company. I work so hard and they ask me to pay $900+ just like that. they should have told me the first time i phoned them that it was legitimate transaction; why only now after 3 times of failure to send the said affidavit. I hope this will serve as a warning to other credit card users.

Could you stop sending all that paper
We can see all the info on the net

Issue resolved. Thanks you for your time and consideration
Andrew Mulcahy

when I go online to try and get my account after entering my user ID and password it comes up telling me this is the wrong password. I Click on have you forgot password and enter the information they require and then they tell me a password number will be sent to me by e-mail. When I use this password that they have sent I am still unable to get on as it still tells me this is not valid. I've tried several times with this procedure that is suggested and it comes up the same way Why does this do this ?

I had charges on my mosaic card. had informed my mastercard rep , i was able to contact the company responsible.
but this continued then others unauthorized was 2 more cantacted the them, recieved rebates. still recieved items and sent them back unopened. still more came , by this time i was frustrated contacted master card mosaic again. was told nothing they could do. I I asked to change my account number, was told they could not do that my only recourse was. to cancel my card. so I did
I had a refund coming to me and Master card informed me of this and sent me a check for the amount refunded, I was going to apply for a new Mosaic card but seeing the amount af disatisfied customers I am having to think this over. sincerly Joyce Mitton

Hi,

I have a pin and I think I was locked out of my account because we tried unsuccessfully to use an on-line service. What do I do?

hi, i just wanted to know how to block someone who takes money from my credit card, cos i've ordered something thru the internet and i just read that that company is going to charge me multiple times without my knowing. please help me cos i don't want to pay for something i did'nt order.

How do I find my account details now? The page has changed again.

would like to see my account details

I am not able to get into my account the way I used to. Could you please let me know where I can find it. Thank you.

Hi
Today I spent more that an hour trying to have further authorization of a certain vendor cancelled. I was redirected and the person helping had no common sense and directed dealt with the matter all wrong. She contact some company with a similar name in Canada while the vendor clearly was in the US after holding on so long and then being directed to the wrong company you can appreciate my anger - you are wasting my time - I have special needs child I don't have an hour to hold on till you mess up my question. Then calll back and I have already been holding for 15 min with nobody even answering yet. I have been a client on Mastercard for many year an have an excellent credit rating = your service is terrible. I am considering moving my business elsewhere.

Carena