Peoples Trust HorizonPlus Prepaid Mastercard Customer Service, Complaints & Cancellation Telephone Numbers
People's Trust HorizonPlus Prepaid Mastercard Customer Service
Their main customer service telephone number, as from their cardholder agreement, is 1-888-252-9579
Be careful as you may incur fees when doing things like checking your balance through the automated service over the phone or speaking with a person regarding your account. Look at this summary of HorizonPlus Prepaid Mastercard fees here, or the cardholder agreement, which I'm linking here for your convenience, but your agreement may differ, so you should go by the one you officially agreed to.
If you want to cancel your card and get your balance mailed to you by cheque within 30 (business?) days, call them at: 1-888-252-9535
If you want to get in touch with the Peoples Trust HorizonPlus Prepaid Mastercard Complaints Officer, their telephone number is: 1-877-694-6200
If this fails, you may contact the Ombudsman for Banking Services and Investments at 1-888-451-4519, who is likely employed by Peoples Trust, but is supposed to be impartial (and I would believe that they most likely are, but I can't say that for sure, I've never dealt with them).
If this fails, you can complain to the Financial Consumer Agency of Canada, their telephone number is 1-866-461-3222
If you're looking for a reloadable prepaid Mastercard or prepaid Visa in Canada, take a look at my guide here. Do your research, there's plenty available.
Please leave a comment with your experiences with Peoples Trust here, I approve all legitimate comments.