Dan, do you know what the normal phone numbers for Eharmony customer service are? You can't call these toll free numbers from abroad. Thanks

I wouldn't know, I've never been their customer, I just post useful phone numbers on the internet :) Having said that, you can usually call a north american 1-800 number overseas by calling it like a regular international call (but you'll pay long distance charges). Also, you could use Skype or other VoIP services that let you call North American toll free numbers for... free.

IS THERE CUSTOMER SERVICE ? THIS IS THE MOST DIFFICULT SITE TO WORK WITH. THERE WERE SO MANY PROBLEMS GETTING THE SITE UP. AND THEN IT WAS NOT CORRECT, MY FRIEND TRIED TO REAPAIR IT , WITH LITTLE SUCCESS. I CANT GET ANSWER FROM ANYONE. MY ACCOUNT IS DRAFTED, BUT I CANT GET ANYONE ON PHONE. IS THAT ACCIDENTAL ?

Ehamrony is a scam business and a total rip off! Their customer service stinks. Is there even a customer service. BUYERS BEWARE. I plan to make this a mission to report them to whomever I can. This is not right not to be able to oontact customer care and that no one listens. I hate dishonesty and the fact they are and continue to get away with this. People who work hard for their money thinking that they are buying into a reputable service are being misled. There is no 24/7 service.

Dear Singles beware. I got sucked in twice now! The quality of people that are sent to you and the out of state folks just aggrevates me to know end. I am completely DISATISFIED with the WHOLE experience. Thank goodness I got ripped off buy their special and not their full blown outrageous price for the service they do not provide.

It is joke and I need help in reporting them. Jump on research with me please.

bullshit matches form another country. told them I don't want a match with kids, got a bunch of matches with kids. billed me twice, site very hard to navigate. cannot get a hold of customer service site is bad bad bad and is a rip off. I want my money back.

Hi
I did registere last summer for three monthes and now Im going try again . My question is :
I have to fill out all the forms again .(becasue my profile is the same nothing changed). Please let me know how can I register again.

Sincerely

Sue

I called the day after I subscribed and got my money back. The girl was very nice on the phone, and sure she tried to talk me out of it. I just said, please give me my money back, as per your terms.

Granted, the actual dating service is poo. Don't waste your time or money on this.

As of Nov. 20/2009 I would like to cancel my subscription

Thank You

Eharmony seems to have canceled all customer service. There is now no way I can see to contact them, had I known this match.com or another site would have got my money. BEWARE, they take your money and thats it, NO CUST> SERVICE !!! Going to call the credit card co. now to see about canceling this FARCE !!!!!! GO TO ANOTHER SITE !!!!

e-harmony sucks!!! I have a simple question, but can't find a "contact". What kind of business hides from thier customers??????. Only a business that has something to hide!!
Save your money. Don't be sucked in like I was. Their website is useless.

Please take all of my information off of your website...... not interested in this service... Thank you. ASAP with confirmation. It's not been easy to find a way to get off of this site. Thanks again.

Try this -- you will get a live person, but they won't be able to do a thing for you.

800/951-2023

I certainly agree that it is difficult to navigate to customer service at eHarmony. However the second phone number listed here worked and I received the help I needed without any further problem. I did express that their site made it VERY difficult to contact them and that it does, in my view, present an indifference to their users. The comment was accepted and would be forwarded to the appropriate department.

As for the service itself, my son is now married 7 years, to a wonderful girl. She is from another country and they met on eHarmony. I know of another married couple who met on eHarmony who were both living in a new country but had been reised in the same foreign country. My personal experience has been fruitful to the level of my interest. So, my experience is that eHamony provides a GREAT service. Tell me, what other business offers occasional free service of the service they are in business to provide. Try getting free service for your vehicle anywhere. That is hardly a rip off. You do have the option to restrict the matches you are connected with. You are expected to take some responsibility for deciding if a match is right for you. AND, there is a ton of advice on how to WISELY develop relationships. But.... complainers are just that!

I have been trying for a few days to find out about an error that keeps occuring when filling in the quesonnaire, and it's been 2 weeks and no one has got back to me. There is no contact number to call either. Wondering why Eharmony bothers to advertise on TV when there customer service is non existant!

please can you as of april 4th help me i do not know how to change what i am seeking for please help

I was satisfied after calling 800 263 6133

I agree that there is no Customer Service available and also that the 'matches' are just sent indiscriminately. I subscribed for a year up to June 2010 but for the last month have not been able to access the site. Any email I have sent to eharmony customer care, using the email which sends the matches, has been returned as 'this user does not exist'.

Television advertising is obviously an excellent investment to reel people in and clearly well worth it to the site.

Curiouser and curiouser? One wonders why no one addresses the issues stated here. I feel there can be only one answer and that there is no defence to the accusations?

this isn't an eHarmony web page. it's third party and not monitored by eHarmony.

in fact, i'd go so far as to say that the only web page eHarmony actually does monitor is their bank account..... they certainly don't have any customer support on their website. the only way you can find a contact number for one of their call centres is on third party websites such as this. then they can only refer your message to a supervisor. If you want legal information from their head office, they will have to email it to you after a request from a supervisor. The head office never picks up a phone. So you can't email their website's customer support, you can only call a number not listed on their site, but their head office can't call you back, they can only email you...

it's a scam. when you subscribe, you get ridiculous matches that have nothing to do with your questionnaire... however you still can't see anything of relevance, such as contact information or photos, even with people you are in contact with.

In order for anyone you contact on eHarmony to respond back to you, they ALSO need to pay the subscription.

just don't go near them.

This is really crazy! I've paid up for qq year and have 6months left, but I changed my provider and my email address on the 1st of June and now can't access my account, can't continue writing to my matches and the emails to eharmony support just bounce back! The phone team promise to look into the problem and then ring me back...but guess what!? they don't!

I just got off the phone with ROBERT since they don't go by EMPLOYEE#'s....he claim he can't t give refunds but can hold stop my payment that is in pending status...Well I feel I deserve to get my full refund back since they aren't really really sending MATCHES... he stated my last email was June 12th...okay like that is something to brag about, and on top of that craziness they made it as if I haven't log in since blah blah...but you haven't sent me any matches...isn't that how it works...we pay you ...not you paying me....So the end result of this imcomplete call ...as a good faith... they will make sure the pending payment doesn't go through...WOW...when I wasn't paying I was getting emails out the ass... for some reason this will not be the end... I don't care for online dating...and this was an awful experience... THANK YOU EHARMONY...

I just registered and few days later i forgot my password and i did it online to send it to me and its been over an hour and still no password. I tried to go on the website to see if I can find tel# to contact but I wasn't able to find it.
I want to cancel now as i read their policy I have 3 days to cancel but it says to contact by mail...What a bunch of scammers, to mail a letter takes 3-4 business days.. Money Hungry scammers they are.
I will never use this service again. Its a RIP OFF

**DO NOT USE E-HARMONY or COMPATIBLE PARTNERS - RIP OFF

I only signed up for 1 month so cancelled and do not take money out of my account

They age giving false advertisements. Free days are never free, you can jump out of your pant their site will redirect to the payments page, no matter if they advertised free days. Their customer service is non existing, they suck big time and I am just so glad that I didn't pay and will never pay them any penny.

Eharmony, shame on you! Well, I guess you have no idea what "shame" means. Change your name to Disharmony.

Aside from not being able to get the customer support number on their website and no return on my email, I had a positive experience, as always with customer support via phone. I simply needed them to reset the questionnaire, and it took less than 10 minutes, hold time included. I wasn't getting matches that were a good fit, and it had been over 6 months since I took it. No problem getting it done.

I like to enquire if you have any personalised system for individuals ? and payment method other then visa or debit if there is ant?if some body can caontact me,
my telephone #905-327-4433

I have been trying to cancel my account for months now but I'm still getting billed up to this time. Can you please cancel my account?

Lilia Johnson