I have been waiting on hold for 27 minutes for technical support for my Blackbeery at Bell Mobility.
Pathetic unacceptable service. Each time I try and reach these people it is the same wait time or longer.
What can we do to improve the wait time?

Jesus fucking christ, It's impossible to get somebody on the phone to talk to you. All you get is that stupid fucking automated machine. So frustrating.
 
 
 
Update: wanna talk to someone? go into the mobile features menu, where you can choose different options to addon, pick any random one, ask for more info. then press 0 when it starts giving you the detailed info. It will transfer you to an support agent. 

When you call in through the 4ALIANT Number, or #321, to contact a representative, press 4, then 0,0,0 (0 Three Times)

I have not got what I have not gotten what I want I want your phone and I have told you about this before and you have not done anything about it so if the 700 channels on my T.V. don't work I will switch over to another T.V. station.

November 10/2008
We had programming this morning when my wife got me to call because some of our programs were missing and some were added without our knowledge. We wanted some of our programs back and some removed that we don't even watch, but Bell Express addded them on to our account anyway. To make a long frustrating story short, we now don't have a signal therefore no programs.
Everrtime you call for tech support you always get a person that can't even speak english. And to make matters worse, you end up with what your don't want.
Now, we have to pay for a techie to come and get our signal back. I at my wit's end, I am ready to subscribe to a different service.

I can not say enough good about Aliant! Every time I encounter a problem they are ever so kind and willing to assist. Yes, I too do not like waiting so long to speak to a perso,however everywhere I call I have a similar situation.

phone only rings three times before it goes to voice mail.
people who call say it rings 6 or 7 times

Your mobile messaging with the 1-800-561-4625 is cumbersome and awful. But i'm in BC and want to check my messages, and am told that the number doesn't work! What the hell is going on you idiots!

I agree with most of these comments. I have tried 3 times in the past month to get my voice mail reactivated, no one has been able to help me. (Don't know why I lost it to begin with) I have made 2 trips to the office and 1 phone call. In the meantime, I keep paying for a service I don't have.!!

i would like to have the main number of the head offices of mobility , would like to speak to some in regards to a service our company is looking forward to present. can you provide me with that info. and begin from there up until we find the adequate person inside the organization to arrange a presentation.

Alfred Clemesha
(619) 2472222
clemesha@bbgcomm.com

bell is so fucked they dont understand that if they dooont start helping us wiht our shit , theyre gunna go down .. I JUST NEED HELP WIHT MY GOD DAMN VOICEMAIL YOU IDOTS .

i have been with aliant for years. and have tried other companies and found they are the same as you all have complained about; it is very flustrating to get a live person to talk to; or always on hold for an hour ,i do think they need to improve the service;starting with getting rid of that computerized voice and get a real person on the phone; but keep in mind people this saves the company millons of dollars and less staff; personally I will stay with aliant where at least i do get some communication with people and the service is good; we can always find something to bitch about with other companys to; seems to me that is all this world can do; welcome to progress and the world as we know it;

Is it possible to retrieve deleted,sent and received text messages from a pre-paid cell phone

What the fuck is wrong with this stupid company what company like a service for business does not have a bloody 24 hour service line, unacceptable!!!!!! Business moves 24-7 so get it right!!!!

Trying to get hold of someone who knows what they are talking about with them having to put you on hold to go ask someone is next to impossible. The service with this company is complete crap and I will be taking my cell phone service to another company and if I can find a way of using another carrier out in the country I will be taking all my business away from this useless company. Another corporation who doesn't care about customer service but just about how much money they can screw you out of.

I think it is totally dispicable that people are using such vulgar language to state their frustrations. I can certainly empathize with the anger and concerns you have, but please show some respect for yourselves. When you need to use those words to describe your feelings it, you are showing your lack of education and your inability to find words to substitute. You can't really believe that Aliant Bell or any other company is going to respond favorably to that language.

I've used all three major communication companies in this country (Telus, Rogers, and Bell) and guess what? They all have terrible customer service. If you switch companies, the service isn't going to be any better. I say suck it up, realize everything isn't going to go the way you want it all the time, and use whichever company is cheapest. Trust me, the service sucks at all of them.....

Bell Aliant mobility service is so awful...been trying to talk to a real person for hours. God please help me before I end up smashing this damn phone soon!

REALLY 35 MIN SO FAR THIS IS CRAZY BECAUSE WE DONT HAVE NOTHING ELES TO DO WITH OUR TIME I HAVE KIDS TO PICK UP FROM SCHOOL DINNER TO BE MADE .....ANSWER THE PHONE...IT DONT TAKE THAT LONG.

I have had it with Bell. The service is below bad. I waited 25 minutes at a dealer to resolve an issue and was told that I had to use the phone on the wall. After another 20 minutes I was told that I needed to talk to the mobility Rep. About 5 minutes later I was connected and promptly CUT OFF!!! While I may not be the the customer that spends the most with Bell I am now the customer who will soon spend nothing with Bell. house, satelite, business, cabin and cell will all be switched, ASAP. The other crowd...Telus... may be no better but they will be my provider. One other thing. I do not speak english with such an accent that not one person can understand me therefore I would appreciate a customer service representive that at least speakes english without an accent so thick that I spend the entire time not quite certain of what I am being asked or told. I was once charged $1400 for long distance cell service because the Customer Service representitive was not clear AND misunderstood me. It took three weeks of further frstration to GET IT RESOLVED.

I have bell for all my services..i was laid off form work and i made a payment plan they were very helpful made notes and helped me with everything. I used to have rogers for all my services and I also used to work for the rogers billing office and I was also a bell sympatico tech support agent. I have to say rogers is probably the worst company to both work for and to get service from and had it not been the fact that the call center lost the contract for bell sympatico in favour for rogers i would still be working for them.Thier flow charts while not always the best their tools were at least not conflicting with the antivirus on the computers. Rogers tool is a 50-50 chance your computer will turn on in the morning and not crash on average 3 to 4 times a week dureing most of the time calls bell the tools were not perfect but there information library was not a total crap shoot to find something and it was much much easier to look things up as well as bell did not have 15 million departments and most of the agents were trained in all areas where as rogers the agents are very specialized as i know i was..i could only work on certain things and most of my customers would be ready to rip thier hair out by having to be transferred yet again because i did not have acess to thier paticular problem..as a customer rogers digital cable would lose sound and pixalate constantly...my internet was a shared connection so you cannot count on high speeds all the time because peak times when people are downloading and browsing it would slow everyone down. Bell you have your own connection and if there is a slow speed problem we had flow charts and tools to check those and I can't speak for every agent but I took my job seriously and I would put my full effort and would actually go off the flow chart sometimes to help my customers. my billing problems with rogers were endless and in the tool for rogers there is no place to put payement arrangements except in the notes. which I can tell you now are encouraged to be vauge and short as possible because my supervisors told me appreviate and make them as short as you can. and there are not standerd abbrivations for the company they simply let the agent decide how to do it. I have had one billing problem with aliant and it was fixed with in 10 minutes of getting ahold of an agent. while yes i had a 20 minute wait to get ahold of someone i was taken to an agent that was knowladgeable and able to help me first try. as a person who has been on both sides of the phone bells traineing i have to say is much better by leaps and bounds. My training for rogers i was not given access to the tool until i was put out onto the floor and it took 3 days to get rogers to give me a log in that worked. I felt completly unprepared and terrified. I admit for bell sympatico i felt the same first day on the phones but it was because it was my first time in a call center. Not because I did not have a grasp of the training. The people who trained us for the rogers campaine had 2 days more training than we reicved and they even admitted they had no idea what they were doing either. So yes while all the training in the world will not make some people any smarter shit training can reduce a confident agent making them sound like a first timer who barely passed third grade. I try to be as polite as i can to the agents i speak to because i know sometimes they might be new...thier tools mght be down...there might be nothing the person can do genuinely or i know from doing tech support sometimes it can be the customer describeing the problem can be the problem...telling me the thingy with the whatchamahoosit is not working does not help. so yeah i have to say bell is the superior company between the two and every comapny has its morons just keep trying and remeber if your nice and stay calm with the agent they are more likely to want to go that extra few steps.So calling them a fucking idiot makes them less likely to do anything but the barest minimum.